Customer Success Intern (German Speaking) (m/f/d)

The role

You will support the post-sales customer journey for the DACH market. You will manage onboarding, claims handling, and delivery issues while driving cross-functional alignment with Tech and Logistics.

What you will do

• Architect and implement a post-sales strategy for the DACH market
• Identify and resolve complex customer challenges
• Design and operationalize scalable processes to enhance customer experience
• Manage end-to-end post-sales journeys including onboarding, claims handling, and delivery issues
• Drive cross-functional alignment with Tech, Logistics, and other departments
• Execute multi-channel communication via phone and email

Required qualifications

• Enrolled in a university or recently graduated
• Minimum 6 months work experience in a fast-paced, venture-backed environment
• Excellent analytical and communication skills in German and English
• C1 German

Benefits

• Entrepreneurial freedom
• Join an experienced founding team of serial and 2nd-time founders
• Attractive base and bonus compensation program
• Collaborate with top-tier investors and angels

About the company

A11 is a next-generation supply chain platform that uses agentic AI and workflow automation. The company has a team of 80+ FTEs across Europe, China, and India.