Enterprise Account Manager, Creditors Rights & Collections

The role

You will own the post-contract relationship for Creditors' Rights accounts, managing onboarding, retention, and growth. You will serve as the primary contact for law firms to ensure platform configuration matches contract terms and service level agreements.

What you will do

• Lead firms through onboarding after contract signing
• Define state footprint, reporting requirements, and service rules
• Set ramp milestones, volume targets, and reporting cadence
• Ensure platform configuration matches contract terms
• Identify and resolve onboarding blockers
• Serve as the primary day-to-day contact for accounts
• Maintain regular communication through monthly reviews and QBRs
• Monitor account health including serve rate and SLA adherence
• Find and develop expansion opportunities within existing books
• Own renewal conversations and negotiate terms

Required qualifications

• 3 or more years of account management or client services experience in a B2B environment
• Strong organizational discipline
• Clear, direct communication skills
• Proactive mindset
• Comfort with operational complexity
• Ability to learn new legal and regulatory frameworks quickly

Nice to have

• Experience working with creditors' rights law firms or in the broader law firm space
• Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service
• Prior experience with legal technology platforms, case management software, or process serving systems
• Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences

Benefits

• Medical, dental, vision, disability insurance, and 401k available
• Work-from-home monthly stipend
• Flexible time off (paid planned and sick time, and paid holidays)
• Necessary equipment provided

Before you apply

• This company participates in E-Verify

About the company

Proof is a high-growth legal tech startup founded in 2017. It offers a legal services platform used by law firms and property management companies.