Senior Director, Creditors Rights Service & Delivery (Remote)

The role

You will build and run teams responsible for discovery, scoping, implementation, and filing for Creditors Rights accounts. You will define the operating model and execute workflows to scale the business infrastructure.

What you will do

• Own remote discovery, scoping, and implementation for new and expansion Creditors Rights accounts.
• Serve as subject matter expert for Creditors Rights service delivery.
• Design, document, and refine end-to-end workflows.
• Own remote research into new suit and affidavit filing requirements.
• Build infrastructure including workflows, tooling, documentation, and training.
• Establish quality control, SLAs, and productivity benchmarks.
• Partner with Sales on new business handoffs.
• Own third-party vendor-managed filing relationship.
• Manage caseload and client escalations directly.
• Report on delivery performance and scaling readiness to senior leadership.

Required qualifications

• Deep subject matter expertise in Creditors Rights practice and procedure.
• Proven experience building operational process from scratch.
• Track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment.
• Experience managing third-party vendor relationships tied to filing or similar operational delivery.
• Comfortable operating in a matrixed structure.
• Strong project and process design skills.
• High tolerance for ambiguity and a bias toward action.
• Experience partnering closely with Sales on new business implementation.

Benefits

• Medical, dental, vision, disability insurance
• Paid parental leave
• 401(k)
• Paid time off
• Paid holidays
• Necessary equipment provided
• Work from home stipend

About the company

Proof is a high-growth legal tech company founded in 2017. They provide a platform for Service of Process and E-Filing used by thousands of law firms.