Risk & Compliance Specialist (Southfield, MI)

The role

You will review cases, gather evidence, and take enforcement action. You will also monitor signals, process identity documents, and support compliance-related projects.

What you will do

• Review incoming cases and decide priority
• Gather and document evidence via call, text, or email
• Follow documented procedures for standard cases and escalate high-stakes situations
• Follow up on open cases and record new findings
• Execute compliance actions and alert stakeholders
• Handle escalation calls disputing investigation outcomes
• Monitor and action daily alerts and signals
• Process identity document submissions and renewals
• Support weekly compliance document maintenance
• Handle inbound account updates and outbound compliance outreach

Required qualifications

• 2-3 years of experience in risk and compliance, trust and safety, operations, or contractor management
• Ability to conduct structured case reviews, triage, evidence gathering, and documentation
• Familiarity with compliance documentation, credentialing, and eligibility workflows
• Comfortable with data and business intelligence tools
• Experience tracking and owning personal performance metrics
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Experience drafting professional user-facing communications and handling escalation calls
• Collaborative, proactive mindset

Nice to have

• Experience within a two-sided marketplace or technology platform
• SQL proficiency
• Experience with independent contractor communications

Benefits

• Medical, dental, vision, disability insurance, and 401k available
• Phone and Internet monthly stipend
• Flexible time off (paid planned and sick time, and paid holidays)
• 2 work-from-home days per month
• Necessary equipment provided

Before you apply

• This company participates in E-Verify

About the company

Proof is a high-growth startup in the legal tech industry founded in 2017. It offers a legal services platform used by law firms and property management companies.