Call Center Manager

About the job

Position Overview We are seeking an experienced, results-driven Call Center Manager to lead our Customer Service, Dispatch, Inside Sales, and Install Coordination operations. This role is responsible for driving revenue growth, operational efficiency, and exceptional customer experiences through strategic leadership, performance management, and team development. The ideal candidate is a hands-on leader who understands how call center performance directly impacts field productivity, sales opportunities, and company growth. Working closely with executive leadership, the Call Center Manager will establish clear expectations, optimize technology, and build a culture of accountability and…