CX Specialist

The role

You will serve as the primary point of contact for clients via email, phone, and text. You will help clients navigate questions, solve problems, and improve client experience processes.

What you will do

• Serve as the primary point of contact for clients across email, phone, and text
• Build trusted relationships with clients
• Partner cross-functionally to resolve client questions
• Identify recurring client questions, feedback, and pain points
• Create and maintain documentation, SOPs, and communication best practices
• Continuously improve workflows and systems

Required qualifications

• 2–5 years of experience in a client-facing, customer support, or client success role
• Exceptional written and verbal communication skills
• Organized and detail-oriented
• Resourceful and proactive
• Passionate about delivering exceptional client experiences
• Excited by startup environments

Nice to have

• Experience in a fast-paced startup or healthcare environment

About the company

Prosper Health delivers specialized mental health services for autistic adults. They are a high-ownership, mission-driven team building services for neurodivergent adults.