Support Engineer

The role

A Support Engineer resolves customer technical issues for coding-focused and data integration products. This role involves troubleshooting complex workflows involving data processing, validation, and integration.

What you will do

• Provide technical support via phone, email, case management systems, and remote desktop sessions.
• Diagnose and resolve issues related to data transformation, validation, cleansing, and movement.
• Support Spectrum UAM and related services including configuration and data processing flows.
• Assist customers using DIS SaaS / Data Integrity Suite services involving coding, automation, or APIs.
• Support customers using Code-1, VeriMove, MapInfo and Finalist.
• Analyze logs, job output, error messages, and customer artifacts to identify root cause.
• Determine if issues originate from product behavior, customer logic, data quality, third-party components, or environment.
• Collaborate with Engineering and Product Management on escalations and defect investigations.
• Create and maintain internal and customer-facing knowledge base documentation.
• Participate in on-call and after-hours support rotations.

Required qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.
• 3 – 6+ years of experience in technical customer support or a related technical role.
• Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
• Familiarity with Spectrum UAM or Spectrum-based data integration solutions.
• Experience supporting batch processing, ETL-style workflows, or data pipelines.
• Exposure to SaaS platforms and API-based integrations.
• Leverages AI to enhance customer support operations.
• Comfortable evaluating and adopting emerging AI tools.
• Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards.
• Identifies and automates repetitive support and operational workflows using AI tools.

Nice to have

• Knowledge of z/OS/JCL, and the IBMi platform is beneficial.
• Experience working in a global or follow-the-sun support model.

About the company

Precisely is a global leader in data quality, data enrichment, and location intelligence. It is an AI-first organization that helps brands make decisions with reliable data.