Principal Support Engineer – IBM Sterling B2Bi & Data Integration

The role

This senior individual contributor will own the technical direction and reliability of Precisely's Data Integration Suite and IBM Sterling B2B Integrator platform. The role covers Kubernetes and OpenShift infrastructure, AI and ML-powered automation, and mentoring other engineers.

What you will do

• Serve as primary technical owner for IBM Sterling B2Bi, Sterling File Gateway and the Data Integration Suite
• Lead design, deployment and operations of containerized workloads on Kubernetes and OpenShift
• Deliver AI/ML initiatives such as log analysis, anomaly detection and automated remediation
• Define engineering best practices and provide technical guidance and mentorship to engineers
• Collaborate with product, support and infrastructure teams to resolve complex issues and do root-cause analysis
• Lead capacity planning, performance tuning and resiliency engineering across cloud and hybrid environments
• Evaluate emerging technologies and own proof-of-concepts
• Partner with customer-facing teams on critical escalations
• Produce design documents, architectural decision records and technical runbooks

Required qualifications

• 5+ years of progressive experience in software or platform engineering
• Bachelor's or Master's degree in Computer Science, Engineering or a related field, or equivalent demonstrated experience
• Deep hands-on expertise with IBM Sterling B2B Integrator, Sterling File Gateway and/or Global Mailbox
• Proven ownership of Kubernetes and OpenShift at scale
• Practical AI/ML experience, including LLM-based tools for engineering productivity
• Strong UNIX/Linux administration and shell scripting
• Cloud expertise across at least two of Azure, GCP or AWS
• Database proficiency in Oracle, SQL Server, DB2 or Snowflake
• Knowledge of networking and integration protocols: TCP/IP, HTTP/S, SFTP, AS2, SMTP and EDI
• Excellent written and verbal communication skills
• Ability to work autonomously and prioritize in a fast-paced distributed team
• Prior experience as a senior technical escalation point or on-call incident commander

Before you apply

• Impersonating another person in the application or interview process is unlawful and will lead to rejection, rescinded offers or termination

About the company

Precisely is a global leader in data quality, data enrichment and location intelligence, serving many of the world's most trusted brands. The company describes itself as AI-first.