Supervisor, Global Sample Solutions

The role

The Supervisor, Global Sample Solutions oversees the Global Sample Solutions Site Outreach team. This person manages day-to-day activities including site outreach, discrepancy resolution, and data investigations.

What you will do

• Lead, mentor, and support Global Sample Solutions Specialists.
• Coordinate daily workload assignments and priorities.
• Monitor team productivity, quality, KPIs, service-level expectations, and backlog aging.
• Serve as the primary escalation point for complex discrepancy investigations and customer communication.
• Provide onboarding, role-specific training, coaching, and ongoing development.
• Maintain global oversight of unresolved discrepancies for incoming and outgoing shipments.
• Liaise with sites, sponsors, CROs, clients, and internal teams.
• Provide oversight for unresolved sample data requests and reconciliation queries.
• Ensure team activities comply with company SOPs and quality standards.
• Maintain audit-ready documentation and support audits and inspections.

Required qualifications

• Experience with customer- or site-facing communications, discrepancy management, issue resolution, and cross-functional coordination.
• Strong leadership, coaching, workload management, and team development skills.
• Excellent written and verbal communication skills.
• Strong analytical, investigative, and problem-solving capabilities.
• Ability to manage multiple priorities, changing deadlines, and global stakeholders.
• Ability to interpret operational data and translate findings into actions.
• Proficiency with Microsoft Excel, Microsoft Office applications, reporting tools, and operational dashboards.
• Strong knowledge of data integrity, documentation, and quality principles.
• Ability to work effectively across global teams and time zones.

Nice to have

• Bachelor’s degree in life sciences, clinical research, healthcare administration, business, or a related field
• Six or more years of relevant experience in sample management, clinical trial operations, laboratory operations, data management, project coordination, or a related environment
• Two or more years of experience leading people, projects, workflows, or operational initiatives
• Experience working with biospecimen inventory systems, clinical databases, reconciliation activities, or operational reporting tools

Before you apply

• Candidates must be legally authorized to work in the country of employment without employer sponsorship.

About the company

Precision Medicine Group is an Equal Opportunity Employer.