Senior Product Manager

The role

You will own platform user experiences, operational workflows, and the systems engine that matches school district demand with clinical supply. You will design scalable human-and-technology interactions and build intelligent matching and capacity tools.

What you will do

• Lead Service Blueprinting and End-to-End Journey Mapping
• Streamline workflows and eliminate operational friction
• Define Jobs-to-be-Done and optimize end-to-end UX
• Architect Human + Tech Interactions
• Navigate Build vs. Buy and systems integration
• Scale the fulfillment and matching engine
• Identify AI-enabled workflow transformations
• Partner on implementation, change management, and adoption
• Deliver to operational outcomes and KPIs
• Lead a design and engineering pod

Required qualifications

• 8+ years of Product Management Experience
• Forensic Discovery skills
• UX and workflow design experience for internal users
• Execution and delivery of complex initiatives
• Commercial acumen in business metrics
• Service Design and Blueprinting Mastery
• Systems Strategy and Integration experience
• UX and JTBD focus for internal tools
• Human-in-the-Loop system architecture skills
• Change Management and Rollout Partnership experience
• Operational metric fluency
• AI fluency and proficiency with AI prototyping tools

Nice to have

• MBA is an asset

Benefits

• Medical with a High Deductible Plan and generous HSA contribution
• Dental and vision coverage
• 11 observed holidays
• Discretionary paid time off for salaried team members
• 15 days paid time off for hourly team members
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities and scholarship program eligibility
• Volunteer time off and donation matching

Before you apply

• Presence is unable to provide visa sponsorship for this position
• Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future

About the company

Presence is a provider of teletherapy solutions for children with diverse needs. Their technology connects clinicians to K-12 school districts nationwide.