Nurse Advisor (RN)

The role

You will manage a portfolio of clients to help them navigate the healthcare system and obtain high-quality care. You will provide education, advocacy, and care coordination while also supporting the triage team.

What you will do

• Build trusted relationships with clients.
• Help clients access appropriate providers, facilities, and services.
• Ensure smooth transitions and consistent communication across teams.
• Welcome, educate, and triage new inbound PHM clients.
• Deliver a compassionate, high-quality client experience for low- to moderate-acuity cases.
• Manage a caseload of clients providing education, advocacy, and care coordination.
• Conduct clinical intake via email or phone call.
• Collaborate with client services coordinators, medical records, and provide network team.
• Provide cross collaboration support to the triage team.
• Communicate with clients, caregivers, providers, and internal partners.

Required qualifications

• An active Registered Nurse license in your state of residence
• At least five years of healthcare experience
• Experience in case management, care coordination, patient navigation, ER Triage or a related broad based clinical environment
• Confidence, empathy, critical thinking skills and sound clinical judgment
• A self-directed, collaborative approach
• Strong organization, time management, and comfort learning new technologies and systems
• Experience working remotely
• Strong written and verbal communication skills

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• An annual cash incentive program
• 401(k) with company match
• Flexible paid time off
• PHM for PHM, which provides our services to employees and their eligible dependents

Before you apply

• Must live in and physically perform all work in the United States
• The interview process may include conversations with the hiring manager, peers, and department leaders conducted virtually by Zoom or phone
• PHM uses AI-enabled tools at certain points in the recruiting process

About the company

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner, the team works alongside physicians to deliver better outcomes.