MVP Account Executive - West

The role

MVP Account Executives independently manage the customer experience for the company's most engaged players. They cultivate relationships to understand player needs, ensure elevated treatment, and resolve issues.

What you will do

• Be the strategic relationship partner for high value players to drive loyalty.
• Monitor MVP Scouting reports and perform due diligence to onboard MVP users.
• Build a book of business of up to ~500 players across multi-state territories.
• Participate in improving the strategic design of the PrizePicks MVP program.
• Independently manage offline expense budget decisions for personalized experiences.
• Troubleshoot and resolve issues experienced by assigned MVPs.
• Coordinate with internal and external personnel to execute in-person touchpoints.
• Collaborate with the MVP Team and other departments to identify engagement opportunities.
• Implement all MVP policies and guidelines with an emphasis on Responsible Gaming.

Required qualifications

• 3-5 years of customer-facing experience
• Proven experience managing company's most valuable and engaged customers
• Deep understanding of customer segmentation, lifecycle stages, and CRM best practices
• Excellent interpersonal & communication skills
• Ability to build relationships
• Passionate about providing top-tier service
• Strong analytical skills to interpret data and turn insights into action
• Passionate about sports and fluent in sports-related discussions
• Thrives in a hyper growth environment
• Excellent communication and cross-functional leadership skills
• Occasional travel is expected
• Willing & able to work non-traditional hours

Nice to have

• high-end customer service field preferred
• Experience in a mobile-first, fast-paced consumer technology or gaming environment strongly preferred
• Gaming and/or card-collecting knowledge is valuable in the role
• Familiarity with regulatory and compliance considerations in gaming, fantasy sports, or sports betting is a plus

Benefits

• Company-subsidized medical, dental, & vision plans
• 401(k) plan with company match
• Annual bonus
• Flexible PTO
• 16-week paid parental leave
• disability benefits
• Workplace flexibility and modern work schedules
• Company-wide in-person events and team outings
• Lifestyle enhancement program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews

Before you apply

• You must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time.

About the company

PrizePicks is a leading platform for Daily Fantasy Sports covering various sports leagues. It is a fast-growing sports company in North America with over 550 employees.