Customer Service Representative (English)

About the job

How you are going to make an impact 🛠 - Respond to customer queries promptly and efficiently through emails, live chat and phone calls. - Work together with various departments to address complex problems and escalate issues when necessary. - Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. - Record and document repetitive issues to contribute to process improvement. - Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. - Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. -…