Service Account Manager / Product Advisor

The role

You will act as a strategic advisor for enterprise customers, managing service orchestration and proactive system health. You will lead global escalations and collaborate with sales teams to align service delivery with customer business goals.

What you will do

• Act as a single point of contact for customer service activities.
• Lead regular operational and business reviews with customer executives.
• Lead cross-functional teams across APJ and global departments during technical escalations.
• Collaborate with sales teams to align service delivery with customer business goals.
• Provide feedback to the organization to improve processes and service delivery.
• Manage maintenance contracts, installed base, and billing status.
• Conduct regular customer visits including on-site support at data centers.
• Take responsibility for contract renewals and expansions based on customer satisfaction.

Required qualifications

• Hands-on experience with enterprise storage (FlashArray, FlashBlade, or equivalent).
• Experience with container platforms such as Kubernetes.
• Operational automation via scripting or ITSM integration.
• Technical skills related to Cloud Native.
• Experience in project management.
• Experience managing mid- to long-term relationships with the same client accounts.
• Strong facilitation, negotiation, and conflict-management skills.
• Native-level Japanese.
• Business-level English.
• 3+ years of enterprise infrastructure operations experience (vendor, SIer, or in-house).
• On-site/managed-service operations experience.

Nice to have

• Ideally including on-site/managed-service operations experience.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.