Designated Services Engineer, Portworx

The role

You will act as a cloud-native technical advisor to empower enterprise customers running containerized workloads. You will troubleshoot large-scale deployments across Kubernetes, OpenShift, VMware, and public clouds.

What you will do

• Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx across Kubernetes, OpenShift, VMware, and public cloud platforms.
• Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues.
• Collaborate with product engineering teams to isolate edge cases and implement fixes.
• Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions.
• Author internal and customer-facing Knowledge Base articles, technical guides, and FAQs.

Required qualifications

• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions)
• Experience with major public cloud environments (AWS, Azure, or IBM Cloud)
• Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet
• Ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures
• Ability to escalate critical issues effectively to engineering partners
• Strong collaboration skills to articulate complex technical concepts to diverse stakeholders

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.