Japan CX Director

The role

The Japan CX Director is a senior leader accountable for long-term value creation with strategic Japanese enterprise customers. This role owns the Japan CX strategy, including the 3-year plan and customer success motion, while acting as a trusted advisor to executives.

What you will do

• Deliver a world-class service experience for Japanese customers
• Own the Japan CX strategy and 3-year plan
• Partner with Sales to execute integrated account plans
• Maintain face-to-face presence with key stakeholders and executives
• Partner with cross-functional delivery teams
• Develop and implement customer retention strategies for the Japan market
• Represent Everpure at major Japanese escalations
• Champion Japanese customer requirements into Engineering and product roadmaps
• Design and plan the service customer journey for Japan accounts
• Oversee the quality of outsourced partners and ASPs

Required qualifications

• Bachelor's degree in business, IT, Computer Science or equivalent field
• 10+ years of experience managing global enterprise accounts or large multinational service engagements
• Proven customer-facing, executive-level account leadership with Japanese enterprise customers
• Understanding of Japanese business practices and customer expectations
• Native in Japanese
• Business Proficiency level or higher in English, spoken and written
• Ability to influence persuasion, negotiation and consensus building in a matrix
• Strong business and financial acumen
• Ability to lead and develop large, multifaceted teams
• Solid analytical skills and a process-oriented mindset
• Excellent presentation skills for executives
• Experience working in a matrix environment

Nice to have

• ITIL Foundation certification or comparable certification
• Master's degree in business or related field
• 3 to 5 years of experience in the data storage industry
• Experience managing or overseeing service partners or channel/ASP programs

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. Its strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.