Lifecycle Account Manager

The role

The Lifecycle Account Manager is a strategic post-sales role within the Lifecycle Revenue Organization. This person will drive capacity adoption, protect retention, and expand revenue through telemetry-driven account oversight and business value realization.

What you will do

• Analyze Pure1 telemetry to identify accounts with stagnant capacity utilization.
• Lead intervention for target account cohorts to mitigate churn and down-sell risk.
• Synthesize input across teams to assess stakeholder sentiment and engagement health.
• Facilitate post-sale Business Value Outcome workshops.
• Establish baseline metrics and run regular check-ins to demonstrate ROI.
• Partner with account teams to deliver EDC Blueprint workshops and adoption roadmaps.
• Execute structured Capacity Activation playbooks.
• Collaborate with Advanced Services to scope and position projects.
• Leverage hardware utilization insights to surface expansion opportunities and leads.
• Partner with AEs to convert CapEx hardware refresh cycles into subscription ARR.

Required qualifications

• 5–8+ years in Customer Success Management, Value Engineering, Technical Account Management, or Commercial Account Management within enterprise SaaS, IT infrastructure, or cloud environments.
• Track record leading demanding accounts with $10M+ revenue.
• Experience building relationships from C-level executives down to directors, managers, and practitioners.
• Strong grasp of cloud-consumption economics (ARR, NRR, GRR, CapEx-to-OpEx transitions).
• Familiarity in enterprise storage, data management, or infrastructure technologies.
• Ability to identify expansion opportunities, defend renewals, and drive value-realization motions.
• Comfortable using product telemetry, analytics tools, and CRM systems.
• Executive presence to lead customer workshops and present value reports to C-level stakeholders.
• Ability to manage cross-functional sales/SE teams.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

Before you apply

• Applications are accepted on an ongoing basis until the job is filled.
• Candidates with disabilities may request accommodations for all aspects of the hiring process.

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.