Manager, Commercial Operations & Governance

The role

You will lead the Customer Satisfaction (CSAT) Center of Excellence within the Monetization organization. You will establish strategic governance frameworks across CapEx and subscription workflows to optimize customer success.

What you will do

• Own the design, milestones, and execution of the CSAT governance framework across CapEx and subscription workflows.
• Architect and oversee the delivery of weekly leadership reporting and real-time dashboards in Tableau and ServiceNow.
• Translate complex customer data into actionable trend recommendations for senior stakeholders.
• Manage and coach a dedicated team of CSAT COE Analysts.
• Define clear roles, performance priorities, and professional growth pathways for the team.
• Foster strategic alignments with Legal, Finance, and Business Intelligence.
• Enforce documentation standards and complete system audits.
• Operationalize complex customer resolutions.

Required qualifications

• Proven ability to manage, coach, and scale analytical professionals.
• Proven ability to steer cross-functional transformation initiatives.
• Strong understanding of subscription services and recurring revenue models.
• Knowledge of operational lifecycle management across CapEx and subscription workflows.
• Deep expertise in operational process design, data governance, and lifecycle management within enterprise ecosystems like ServiceNow and Tableau.
• Strong capability to design end-to-end strategic planning frameworks and operational governance models.
• Strong capability to synthesize data trends and risk profiles into presentations for senior leadership and multi-disciplinary stakeholders.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. Its strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.