Technical Services Engineer(Shift: Monday - Friday 12:00 PM - 9:00 PM MDT)

The role

You will resolve customer issues for FlashArray products by diagnosing complex hardware, software, and environmental problems. You will also lead customer calls, mentor junior engineers, and create knowledge base articles.

What you will do

• Own and resolve customer issues from initial contact through to resolution across all severity levels.
• Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments.
• Lead multi-participant customer calls, including hot escalations.
• Act as a customer advocate by championing issues internally with other teams.
• Create and update internal and customer-facing FAQ and knowledge base articles.
• Mentor junior Support Engineers on best practices for issue resolution and customer management.

Required qualifications

• Minimum of 3 years of experience in a professional enterprise level technical support role.
• Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
• Deep technical troubleshooting skills in a professional enterprise setting to analyze and diagnose issues related to storage, networking, replication, performance, and space.
• Working knowledge of operating systems such as LINUX, Windows, VMware.
• Working knowledge of LANs & WANs.
• Working knowledge of Storage Area Networks.
• Exceptional customer service skills.
• Ability to manage multiple projects and support cases simultaneously.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.