Director, Partner Experience

The role

You will own the strategy, processes, and execution to increase partner self-sufficiency and reduce cost-to-serve. This role bridges partner and field needs with digital transformation teams to optimize systems and partner data health.

What you will do

• Set and drive the partner autonomy strategy and own the processes that deliver it
• Define a multi-year vision and roadmap for partner self-service and autonomy
• Own end-to-end partner processes from onboarding through deal registration, quoting and ordering
• Serve as the accountable process owner for process standards and KPIs
• Translate partner and field needs into prioritized business requirements
• Own partner data health, definitions, quality standards, and the stewardship model
• Establish and lead the partner data governance forum
• Own partner satisfaction, field councils, and tool adoption
• Serve as the executive voice to partners at advisory councils
• Orchestrate organizational change across the GPO and GSO organizations

Required qualifications

• 12+ years of experience in channel, partner experience, partner operations, digital transformation or go-to-market roles within a B2B technology company
• 5+ years of people leadership experience
• Deep understanding of the partner ecosystem including Resellers, Distributors, MSPs and GSIs
• Experience owning business requirements for partner-facing systems and partnering with IT
• Familiarity with Salesforce PRM, partner portals, CPQ and partner data management
• Success driving self-service, digital adoption or cost-to-serve reduction programs
• Experience leading change management across a large, matrixed organization
• Experience leading customer or partner advisory council and voice-of-the-partner programs
• Ability to influence VP-level stakeholders without direct authority
• Data-driven mindset
• Exceptional written and verbal communication
• BA/BS degree or equivalent work experience

Nice to have

• MBA

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

Before you apply

• You will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.