Customer Success Manager - Commercial Segment

The role

You will serve as a customer advocate and storage subject matter expert for a portfolio of enterprise accounts. You will manage the customer lifecycle, conduct business reviews, and collaborate with cross-functional teams to maximize value realization.

What you will do

• Lead customer lifecycle activities including onboarding, adoption, consumption optimization, advocacy, and renewals
• Establish and deliver monthly and quarterly business reviews
• Align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities
• Serve as the central conduit between the customer and cross-functional teams
• Streamline communication, mitigate risks, and resolve escalations
• Offer technical recommendations on data center environment utilization, migration strategies, and deployment best practices
• Contribute to internal initiatives, programs, and tools to enhance operational effectiveness

Required qualifications

• 5+ years of experience in a customer-facing, account management role
• 2+ years experience in a Customer Success role
• Success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms
• Ability to manage complex, multi-stakeholder relationships
• Ability to articulate technical storage and data center concepts to technical engineers and executive-level audiences
• Track record of orchestrating internal resources across engineering, support, sales, and executive teams
• Ability to exercise independent judgment and thrive in a fast-paced environment

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.