Customer Success Manager, Germany

The role

You will be the primary post-sales advocate for customers to ensure they maximize the value of their Everpure Evergreen//One experience. You will build long-term relationships and act as a strategic partner and main point of contact.

What you will do

• Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers.
• Own and drive the post-sales service delivery relationship.
• Lead strategic business reviews and manage the customer lifecycle.
• Act as the customer's primary advocate between customers and internal teams.
• Define key metrics for success.
• Establish processes, systems, and tools to deliver customer growth.
• Travel up to 25% to visit customers as needed.

Required qualifications

• Business proficiency in English and German language (written and spoken).
• Demonstrated experience in a customer-facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering.
• A deep understanding of enterprise data centre environments.
• Ability to manage technical relationships within a leading IT infrastructure or software vendor.
• Ability to act as a trusted advisor, communicating technical issues and business impact to technical and non-technical audiences.
• Strong project management skills.
• Ability to manage multiple projects, prioritize tasks, and execute detailed action plans.

Benefits

• flexible time off
• wellness resources
• company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. The company's strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.