Global Strategic Account Service Director

The role

You will drive mutual innovation and measurable value creation for Everpure's most valued global enterprise relationships. You will lead cross-functional teams to align technology and services with client business missions.

What you will do

• Serve as the single point of accountability for the end-to-end customer experience
• Partner with Sales to execute 3-year integrated account plans
• Orchestrate a dedicated global team of Service Account Managers, Engineers, and Customer Success Managers
• Architect the service-focused vision and relationship roadmap
• Champion customer requirements into Engineering and Product roadmaps
• Manage account-level profitability and retention strategies
• Maintain CSAT and NPS scores
• Own and communicate the success index for strategic accounts to senior executive leadership

Required qualifications

• Proven ability to build and manage influential partnerships at the C-suite level
• Expert-level skill in leading diverse, indirect teams including Sales, Engineering, Finance, and Support
• Proficiency in managing account profitability and identifying revenue opportunities
• Deep experience in designing service delivery models, lifecycle management, and continuous improvement activities

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

About the company

Everpure (NYSE: P) has evolved from storage pioneer to data platform. Its strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.