Pharmacy Technician

The role

You will support daily pharmacy operations, manage patient outreach, and assist with prescription fulfillment. This role involves handling outbound communications and assisting with the preparation, packaging, and shipping of orders under pharmacist supervision.

What you will do

• Own high-volume outbound calls and texts to reach patients
• Provide patient support via phone, SMS, email, and secure messaging
• Navigate insurance challenges with patients
• Maintain consistent follow-up with patients
• Create and update patient profiles and internal pharmacy databases
• Assist with preparing, counting, labelling, packaging, and shipping orders
• Gather prescription and insurance information during intake
• Maintain an efficient, safe, and tidy dispensary
• Assist with inventory management, stock replenishment, and unboxing shipments
• Ensure requests are processed in accordance with state regulations and pharmacy policies

Required qualifications

• 1+ years of experience in retail, customer service, or healthcare support
• Willingness and interest in becoming a Registered Pharmacy Technician (RPhT) in New York State
• Flexibility to work different shifts, including potentially weekends and evenings
• Familiarity or comfort with healthcare/pharmacy software and data entry
• Positive attitude
• Strong sense of urgency
• Team player mentality
• Ability to perform a variety of tasks daily in a fast-paced environment
• Strong attention to detail
• Time-management skills
• Ability to set priorities
• Active listening and strong communication skills (written and verbal)

Nice to have

• Prior pharmacy, clinic, or medical office experience
• Prior experience in a community, mail-order, or specialty pharmacy setting
• Experience working within the 340B program
• Experience working with PioneerRx or similar pharmacy management systems
• Fluency in Spanish

Benefits

• 20 vacation days
• Annual winter break closure
• Comprehensive medical, dental, and vision care from first day
• 100% coverage of premiums for employees, with coverage available for dependents
• 8 health/sick days
• Extended mental health coverage
• $500 learning fund for courses and professional development
• People Potential program

About the company

PurposeMed is a Canadian-founded healthtech company established in 2019. It consists of Freddie, a complex care business unit, and Affirming Care Pharmacy, a partner pharmacy network.