Manager of Customer Growth, Nurture

The role

This leader will lead, coach, and scale a team of Ministry Growth Partners to hit expansion revenue targets. The role focuses on architecting a proactive customer growth motion to increase product adoption and drive long-term partnership outcomes across 14,000 customers.

What you will do

• Design and lead proactive account growth and expansion strategy
• Build and develop a high-performing Account Management and Growth organization
• Create scalable systems, playbooks, and operating rhythms
• Establish inspection and accountability frameworks with KPIs and forecasting
• Drive Net Revenue Retention and Customer Expansion
• Partner with Customer Success, Product, Marketing, Finance, and Sales
• Participate in discovery calls, customer presentations, and commercial negotiations
• Conduct weekly 1:1 pipeline reviews
• Recruit, onboard, and develop Ministry Growth Partners
• Support retention and growth for top 350 customer accounts

Required qualifications

• 3 to 5 years total in SaaS sales/expansion
• 3+ years directly managing quota-carrying reps or a proven track record as a top-performing AE with team lead experience
• Ministry experience as a pastor, executive pastor, or operations leader
• Proven history of coaching reps to achieve or exceed expansion revenue quotas (NRR / MRR)
• Hands-on experience managing sales cycles, pipeline mechanics, and forecasting in Salesforce
• Proven experience building and scaling account management or customer growth organizations
• Strong operational and analytical mindset with experience building KPI-driven systems
• Experience managing strategic or enterprise customer relationships
• Demonstrated success driving retention, expansion, and customer adoption in a SaaS environment
• Strong executive presence
• Ability to balance customer advocacy with commercial growth objectives

Nice to have

• Experience leading through transformation, change management, or platform evolution

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave

Before you apply

• Must reside in one of the approved remote states: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA
• Uses E-Verify to confirm employment eligibility

About the company

Pushpay helps organizations and communities come to gather and stay connected through mobile apps, management software, and giving technology. Their 550 teammates support 10,000+ customers.