QGenda Technical Engineer - New Grad 2026

The role

Technical Engineers deliver reactive support to healthcare organizations by providing solutions to technical issues. You will learn core product functionality and collaborate with peers to resolve cases.

What you will do

• Maintains a professional and positive attitude in all customer and company interactions.
• Demonstrates foundational technical QGenda knowledge for Tier 1, 2, 3+ support.
• Independently manages a diverse workload of support cases and complex project assignments.
• Update, customize, configure, and manage client environments on an ongoing basis.
• Manages customer expectations and meets Service Level Objectives.
• Promotes customer stability through knowledge-transfer and leveraging QGenda Help Center.
• Adheres to all support policies, workflows, and ticket-handling processes.
• Handles Concierge phone support with verbal and technical proficiency.
• Collaborate with CS Team, Product Liaison, and other teams to assist with technical issues.
• Act as a point of escalation for QSS team as a Swarm Lead.

Required qualifications

• Strong collaboration and communication skills
• Solid case/time-management and attention to detail
• Ability to complete assignments autonomously and maintain timely communication
• Ability to begin full time employment starting January 2027
• Bachelor’s degree

Nice to have

• Technical degree
• Previous Software experience
• Customer-facing experience

Benefits

• Fully company-paid options for medical, dental and vision insurance
• Generous paid time off (PTO) policy
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership
• Cell phone stipend
• Commuter benefits
• In-office perks

Before you apply

• Must be authorized to work for any employer in the United States, including being located in the US.
• Unable to sponsor, take over sponsorship, or hire candidates with an employment visa at this time.

About the company

QGenda is headquartered in Atlanta and provides a unified software platform for healthcare workforce management. The company has more than 800 employees across the US.