Customer Support Specialist

The role

You will provide support experiences for customers by delivering best practices. You will work with the Customer Experience organization to provide solutions to support requests and project-based assignments involving the QGenda application.

What you will do

• Maintain a professional and positive attitude in all customer and company interactions
• Collaborate with members of the CX organization to complete project based assignments
• Set and manage customer expectations around resolution and response times
• Deliver high customer satisfaction and low customer effort by providing solutions to issues
• Escalate to senior team members as necessary
• Hold high degree of functional knowledge of QGenda solutions
• Ensure timely and accurate tracking of time, cases, projects, contacts and accounts

Required qualifications

• High School Diploma / GED
• Excellent case management and time management skills
• Strong written and verbal communication skills
• Detail-oriented
• Ability to follow protocols and policies as defined by QGenda and CX Leadership

Nice to have

• Associates / Bachelors Degree
• equivalent industry experience in customer service or tech support
• Computer programming skills
• previous technical support experience

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership
• cell phone stipend
• commuter benefits
• in-office perks

Before you apply

• Applicants must be authorized to work for any employer in the United States (U.S.), including being located in the US
• Unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time

About the company

QGenda is headquartered in Atlanta and provides a unified software platform for healthcare workforce management. The company has more than 800 employees across the US.