Customer Success Executive

The role

The Customer Success Executive provides program management to high-value customers to drive product adoption and measurable business outcomes. You will partner with executive sponsors to ensure the platform meets enterprise needs and expands realized value.

What you will do

• Own success, renewal, and long-term value realization for an assigned portfolio of enterprise customers
• Partner with customers to define success metrics and track progress
• Drive adoption and optimization of the QGenda platform
• Identify emerging risks and serve as the primary point of escalation for assigned accounts
• Lead the development and execution of recovery plans for at-risk accounts
• Build and maintain trusted relationships with customer executive and operational leaders
• Lead Executive Business Reviews and present data-backed narratives on realized value
• Support expansion and renewal conversations
• Establish and maintain structured engagement and governance cadences
• Ensure compliance with Customer Success operating standards and reporting in Planhat

Required qualifications

• Bachelor's Degree
• 2+ years of post-sales customer relationship management OR 2+ years of relevant healthcare industry experience
• Ability to travel for customer meetings, conferences, and other industry events
• Strong executive presence
• Ability to translate customer business goals into technical and workflow solutions
• Proven judgment in managing ambiguity, prioritizing effectively, and balancing strategic thinking with operational rigor
• Strong analytical and communication skills

Nice to have

• Experience with Customer Success Platforms (i.e. PlanHat)
• Experience/exposure to healthcare market and IT ecosystem

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO)
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership
• cell phone stipend
• commuter benefits
• in-office perks

Before you apply

• Must be authorized to work for any employer in the United States (U.S.), including being located in the US
• Unable to sponsor, take over sponsorship, or hire candidates with an employment visa

About the company

QGenda is redefining healthcare workforce management with a unified software platform used by over 4,500 healthcare organizations. The company is headquartered in Atlanta and has more than 800 employees across the US.