Systems Administrator, Internal IT

The role

The Systems Administrator provides internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure. This role handles internal IT tickets, maintains core systems, and contributes to automation projects.

What you will do

• Provide support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues.
• Own internal IT tickets from intake to resolution.
• Support onboarding, offboarding, account provisioning, device setup, and access changes.
• Administer and troubleshoot Microsoft 365 services.
• Support Entra ID, MFA, conditional access, permissions, and identity-related troubleshooting.
• Support device lifecycle management including provisioning, configuration, updates, and retirement.
• Manage endpoint policies, software deployment, patching, and compliance.
• Support Windows Server, Active Directory, file services, permissions, backup, monitoring, and virtualized infrastructure.
• Support day-to-day security hygiene and basic incident triage.
• Participate in internal IT projects, upgrades, migrations, and system rollouts.

Required qualifications

• 3–5 years of progressive IT support, systems administration, or internal IT experience.
• Strong hands-on experience supporting end users, endpoints, business applications, and Microsoft 365.
• Working knowledge of Windows Server, Active Directory, Entra ID, group policy, permissions, and access management.
• Experience troubleshooting desktop, application, network connectivity, VPN, printer, device, and collaboration issues.
• Familiarity with backup, patching, monitoring, endpoint management, and IT documentation.
• Basic scripting or automation experience.
• Strong communication skills.
• Diploma or degree in Information Technology, Computer Science, or related field.
• Professional proficiency in English.

Nice to have

• PowerShell
• Experience with Microsoft Intune, Autopilot, Defender, or endpoint management platforms.
• Familiarity with Azure / Entra ID administration beyond basic user management.
• Experience with Power Automate, PowerShell, or workflow automation.
• Exposure to AI productivity tools such as Microsoft Copilot or similar tools.
• Experience supporting hybrid work environments.
• ITIL Foundation or practical IT service management experience.
• Experience with backup, monitoring, ticketing, RMM, or asset management tools.
• Industry certifications (Microsoft, networking, security, virtualization)

Benefits

• RRSP program
• Ongoing professional training and development opportunities
• Complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment
• Monthly social and team building events
• Pet-friendly offices

About the company

Quadbridge is a fast-growing North American IT solutions provider. It has locations in Kitchener, Montreal and Vancouver.