Experience Strategy/User Experience (UX) Lead

The role

The Experience Strategy/UX Lead defines and implements UX research, testing, and design strategies. This person works with cross-disciplinary teams to create digital roadmaps and user experiences.

What you will do

• Define and implement UX research, testing and design strategies
• Create a narrative to provide direction for clients and internal teams
• Define and conduct research including VoC surveys, interviews, and concept testing
• Create and facilitate workshops with client teams
• Drive and execute a strategic vision to reimagine core experiences
• Use research and data to identify opportunities and build roadmaps
• Draft measurement plans to prove experience value
• Define user personas, journey maps, and experience flows
• Translate user insights into design concepts, sketches, wireframes, and prototypes
• Create information architecture

Required qualifications

• 6+ years of experience as a UX designer or professional at an agency
• Complete familiarity and expertise in UX design, research, and testing deliverables and activities
• Figma proficiency
• Exceptional communication and facilitation skills
• Ability to lead projects and initiatives with some oversight from a Director-level UX practitioner
• Ability to create high-quality, key deliverables for UX work with minimal oversight
• Ability to manage several projects at once
• Experience with Adobe Experience Manager or similar content management systems

Nice to have

• Experience with healthcare organizations and B2B

About the company

Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. It is a woman-owned and LGBTQIA+-owned business.