Senior Account Director

The role

The Senior Account Director will lead a portfolio of strategic client accounts and serve as a trusted advisor. They will drive account growth and long-term partnerships through innovative digital marketing solutions.

What you will do

• Build trusted client relationships by serving as a strategic advisor.
• Own the growth and health of the account by establishing revenue and expansion goals.
• Gain deep expertise in clients' business goals and objectives.
• Serve as the voice of the client in internal discussions.
• Lead client-facing financial communications regarding budget, scope, and resourcing.
• Manage multiple senior client stakeholders across separate business units.
• Oversee, grow, and expand a book of key accounts comprising $5-7M in revenue.
• Drive the strategic direction of key growth accounts through proactive account plans.
• Collaborate with clients to identify new opportunities for expansion.
• Manage accurate pipeline reporting and oversee client financial health and profitability.

Required qualifications

• 8 years of applicable account/client service management experience.
• Experience owning full-service engagements including strategy, planning, digital initiatives, websites, apps, and media.
• Willingness to roll up sleeves and actively contribute at all levels.
• Strong team player who effectively collaborates.

Nice to have

• Healthcare Industry experience preferred
• Experience in other highly regulated industries preferred
• Technical knowledge in platform integrations, CMS execution, and digital ecosystems
• Experience using AI to transform marketing programs, improve efficiency, and unlock new opportunities

About the company

Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. It is a woman-owned and LGBTQIA+-owned business.