Account Supervisor

The role

The Account Supervisor serves as a strategic and operational liaison between the agency and its clients. This person manages day-to-day client relationships and coordinates cross-functional teams to deliver work and client value.

What you will do

• Manage day-to-day client relationships as a proactive point of contact.
• Build trusted client relationships through understanding business objectives and KPIs.
• Lead client communications, project updates, and reviews.
• Support senior team members with account planning and client strategy.
• Collaborate with cross-functional teams to execute digital strategies.
• Identify and contribute to upsell and cross-sell opportunities.
• Manage priorities, timelines, deliverables, resources, and project health.
• Own client-facing deliverables including briefs, statements of work, and presentation decks.
• Monitor and communicate scope changes, financial updates, and risks.
• Provide clients with performance reporting, insights, and recommendations.

Required qualifications

• 6 years of account management, client service, or related experience within an advertising, marketing, digital, or agency environment.
• Proven success managing large-scale integrated digital programs and multiple concurrent initiatives.
• Strong digital marketing experience, with technical knowledge of platform integrations, CMS execution, digital ecosystems, or similar technologies.
• Advanced working knowledge of analytics and CRM platforms such as Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics, HubSpot, and Salesforce.
• Experience with B2B and/or B2C marketing.
• Strong understanding of project scope, budgets, timelines, resources, and account operations.
• Excellent communication, presentation, organizational, and interpersonal skills.
• Demonstrated ability to build trusted client relationships and effectively manage expectations.
• Strong problem-solving skills with the ability to anticipate issues, navigate ambiguity, and drive resolution.
• Demonstrated leadership and team-building capabilities.
• Ability to collaborate effectively across multiple disciplines and translate client needs into actionable plans.

Nice to have

• experience identifying and applying AI opportunities to improve marketing programs and deliver greater value for clients

About the company

Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. It is a woman-owned and LGBTQIA+-owned business.