Account Management Front Line Sales Leader

The role

You will lead a team of 6-8 Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals. You will manage account expansion strategies and act as an executive sponsor on major enterprise renewals.

What you will do

• Responsible of a team of 6- 8 Account Executives.
• Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
• Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
• Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
• Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.
• Drive ARR expansion by leveraging SaaS and Generative AI offerings.
• Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
• Cultivate a high-performing account management culture.
• Translate client feedback into new AI and experience management expansion opportunities.

Required qualifications

• 7-10+ years of software subscription sales and commercial leadership experience focused on account expansion.
• Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
• Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
• Bachelor's or advanced degree in business, technology, or a related field.
• Exceptional communication, storytelling, and executive-level relationship management skills.

Benefits

• Work with a world-class team driving innovation in experience management
• Competitive compensation and strategic career development opportunities
• Chance to work at the intersection of global technology partnerships and innovative marketing

About the company

Qualtrics creates software used by brands to deliver frontline experiences, build high-performing teams, and design products. They are the creators and stewards of the Experience Management category serving over 18K clients globally.