Senior Consultant, Patient Experience

The role

You will lead end-to-end consulting engagements and drive strategic transformations for healthcare organizations. You will translate patient experience analytics into execution roadmaps and partner with C-suite leaders.

What you will do

• Direct complex consulting projects from inception to completion.
• Identify client needs and craft strategic proposals to grow pipelines.
• Transform healthcare data and analytics into executive briefings and strategic roadmaps.
• Lead executive sessions, clinical training, and leadership workshops.
• Create, test, and deploy enhanced consulting tools and technologies.
• Maintain personal and engagement utilization standards.
• Manage client engagement scope, timelines, budgets, and deliverables.
• Build and sustain relationships with executive leaders and health system boards.

Required qualifications

• 8+ years of relevant healthcare industry experience.
• Deep understanding of market trends and healthcare delivery models.
• Proven track record managing end-to-end consulting engagements.
• Hands-on experience with business development, client relationship expansion, or proposal development.
• Deep domain expertise in patient experience data, analytics, and methodologies.
• Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Bachelor’s degree.
• Ability to travel up to 75%.

Nice to have

• Prior management consulting experience

Benefits

• Personalized Career Action Planning
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents
• Variable allowances for wellness, meals, transportation, and more
• Medical, dental, vision, life and disability
• 401(k) with match
• Paid time off
• Wellness reimbursement
• Mental health benefits

About the company

Qualtrics creates software used by brands to deliver frontline experiences, build high-performing teams, and design products. They are the creators and stewards of the Experience Management category serving over 18K clients globally.