Senior Consultant, Safety and Reliability

The role

You will guide healthcare organizations through transformational change by applying High Reliability Organization principles and strengthening safety culture. You will analyze complex data to identify root causes and deliver training to frontline teams.

What you will do

• Support client engagements focused on expanding HRO principles and reducing clinical errors.
• Construct data analyses to identify root causes and formulate client recommendations.
• Execute engagement plans on time and within budget.
• Deliver high-engagement training and coaching programs for patient-facing teams.
• Serve as a direct point of contact for project workstreams.
• Prepare client deliverables such as data reviews, quality assessments, and executive presentations.

Required qualifications

• 10+ years of healthcare industry experience focused on safety and high reliability.
• Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
• Practical experience coaching, training, or facilitating patient-facing teams.
• Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).
• Bachelor’s degree required.
• Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).

Nice to have

• Prior consulting or safety and reliability implementation experience
• Master’s degree
• Clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management)

Benefits

• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.
• Medical, dental, vision, life and disability.
• 401(k) with match.
• Paid time off.
• Wellness reimbursement.
• Mental health benefits.
• Personalized Career Action Planning.

About the company

Qualtrics creates software used by brands to deliver frontline experiences, build high-performing teams, and design products. They are the creators and stewards of the Experience Management category serving over 18K clients globally.