Director, Safety Delivery

The role

You will provide strategic and operational leadership for the implementation, support, and optimization of the Safety & Reliability portfolio. You will lead a multidisciplinary organization to guide healthcare clients through the customer lifecycle.

What you will do

• Provide strategic direction and operational management across implementation, support, and customer success functions.
• Lead teams of Safety Solution Designers and implementation resources.
• Define software configuration, workflow design, testing, and go-live readiness.
• Establish client optimization frameworks and roadmaps.
• Manage staffing, workload distribution, and capacity planning.
• Coach and develop managers and team leads.
• Serve as the executive point of contact for complex delivery challenges.

Required qualifications

• 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership.
• Proven leadership experience directly managing teams of managers or team leads across multidisciplinary functions.
• Demonstrated background overseeing complex enterprise software implementations and ongoing customer success operations.
• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or related field.

Nice to have

• Experience or background with Patient Safety Organizations (PSO), High Reliability Organizations (HRO), risk management, or clinical safety software

Benefits

• Medical, dental, and vision insurance options
• Executive coaching
• Industry certifications
• Leadership growth support
• Paid vacation
• Parental leave
• Holiday schedule
• Sick time policies
• 401(k) with match
• Wellness reimbursement
• Mental health benefits

About the company

Qualtrics creates software used by brands to deliver frontline experiences, build high-performing teams, and design products. They are the creators and stewards of the Experience Management category serving over 18K clients globally.