Healthcare Program Manager

The role

You will lead complex, cross-solution implementations for large enterprise healthcare clients. You will manage program-level execution, risks, and scope across multiple concurrent workstreams.

What you will do

• Manage program-level execution for multi-solution implementations across various business units simultaneously.
• Establish program governance using tools such as Wrike.
• Maintain integrated project plans, RAID logs, and governance structures.
• Coordinate cross-functional responses to resolve complex client escalations.
• Enforce scope criteria to declare implementations done.
• Transition clients smoothly to long-term relationship owners.
• Utilize AI/automation tools to streamline reporting and communication.
• Drive follow-through and accountability across diverse internal teams.
• Surface risks early and lead rapid cross-functional responses.
• Craft concise, clear updates for executive, operational, and technical audiences.

Required qualifications

• 8+ years of program, project, or client delivery management experience.
• Track record managing complex, cross-functional programs with competing priorities and multiple workstreams.
• Strong domain knowledge in the healthcare industry (patient experience, clinical operations, digital health, or quality improvement).
• Bachelor’s degree required.
• Experience utilizing project/program management software (e.g., Wrike) and driving governance structures.

Nice to have

• Experience within healthcare, health tech, or enterprise SaaS environments.
• Master (MBA, MHA, MPH) or PMP/PgMP certification.

Benefits

• Premium medical, dental, and vision packages.
• Sponsorship and support for continuing education, including PMP, PgMP, and agile certifications.
• Comprehensive paid vacation, sick leave, paid parental leave, and company holidays.
• 401(k) retirement plan with company matching contributions.
• Medical, dental, vision, life and disability.
• Wellness reimbursement.
• Mental health benefits.

About the company

Qualtrics creates software used by brands to deliver frontline experiences, build high-performing teams, and design products. They are the creators and stewards of the Experience Management category serving over 18K clients globally.