Customer Success Manager - Public Sector

Washington, DC. Posted 2 months ago

The role

You will ensure Quantifind delivers high quality solutions to help clients achieve their goals. You will work with Customer Success, Product, Data Science, Engineering and Sales Teams to meet customer commitments within project and contractual timelines.

What you will do

Ensure Quantifind delivers high quality solutions enabling clients to achieve their goals
Work closely with Customer Success, Product, Data Science, Engineering and Sales Teams
Ensure Quantifind meets customer commitments within project and contractual timelines
Drive client satisfaction and success within large, complex financial institutions
Manage enterprise customer relationships to ensure clients derive maximum value from AI-driven solutions
Maintain and enhance strategic relationships
Ensure seamless onboarding
Deliver exceptional support throughout the client lifecycle

Required qualifications

Bachelor’s degree with a major in Financial compliance, or STEM Field
5+ years of experience working with banking or financial services customers
Great communicator across a variety of business, executive, and technical audiences
Excellent organizational skills
Excel at task management and prioritization
Technically savvy
Experienced in training and/or supporting enterprise software tools for enterprise customers
Passionate about solving customer needs
Able to set and manage customer expectations
Team player
Creative problem solver
High attention to detail

Nice to have

Master’s degree
East Coast based candidate
Charlotte, North Carolina preferred

Benefits

Competitive salary
Company Equity
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan
A fun environment where work-life balance is valued

About the company

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. The company helps banks catch money laundering and fraud and works with government agencies to uncover criminal networks.