Production Support Engineer — LLM Platform

The role

This person will provide first- and second-line support for the LLM gateway platform. They will monitor infrastructure, troubleshoot model-serving backends, and build automation to improve operational visibility.

What you will do

• Provide first- and second-line support for LLM gateway platform
• Monitor and maintain the platform's underlying infrastructure
• Support and troubleshoot model-serving backends and provider integrations
• Triage incidents affecting model availability
• Support the tooling layer built on top of LLM gateway
• Coordinate with platform engineering, cloud infrastructure and end-user teams
• Support release management and change processes
• Build tooling and automation to improve monitoring and diagnostics
• Contribute to the design and implementation of monitoring, dashboards and alerting
• Own and improve operational documentation, runbooks and user-facing status communication

Required qualifications

• Experience in a production support, SRE or platform operations role within a fast-paced environment
• Strong Linux and Windows system administration skills
• Proficiency scripting and automating in Python, Bash and/or PowerShell
• Solid experience with relational databases such as PostgreSQL or SQL Server
• Practical understanding of monitoring and observability
• Comfortable debugging distributed, API-driven services
• Familiarity with large language model concepts and hosting environments
• Exposure to public cloud, ideally AWS (Bedrock, networking, IAM, logging/metrics), and to containerised or Kubernetes-based workloads
• Ability to communicate clearly with both engineers and non-technical users
• Awareness of data-sensitivity and access-control considerations

Nice to have

• Experience supporting developer tooling and AI coding assistants (e.g. Claude Code, OpenCode) or IDE/workspace platforms
• Experience with Grafana, Prometheus or equivalent observability stacks
• Experience with CI/CD and infrastructure-as-code (Terraform, Ansible, or similar)
• Experience operating multi-region services and troubleshooting region-specific performance issues
• Experience acting as the operational interface to third-party vendors and cloud providers during degradations

Benefits

• Initiatives and programs to enable employees achieve a healthy work-life balance

About the company

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager. It is a technology and data driven group implementing a scientific approach to investing.