Senior Technical Incident Manager

The role

You will lead business-critical technology incidents for US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk.

What you will do

• Lead major incidents from triage and escalation through service restoration and recovery validation
• Coordinate technical teams, third-party providers, and regional Incident Managers
• Assess business impact, prioritise recovery, and communicate with stakeholders and senior leadership
• Maintain accurate incident records, timelines, and decision logs in ITSM tools
• Lead post-incident reviews, root-cause analysis, and remediation of recurring issues
• Improve incident processes, controls, metrics, tooling, workflows, and automation
• Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience

Required qualifications

• 10+ years of experience in technology operations or service management within financial services or trading
• Hands-on experience in production engineering, SRE, application support, or infrastructure operations
• Proven ability to lead major incidents and drive timely, controlled recovery
• Strong knowledge of trading systems, service dependencies, failure scenarios, and change management
• Experience leading root-cause reviews and improving incident processes and controls
• Experience supporting engagement with US regulators, including the SEC and FINRA
• Clear communication with technical teams, trading stakeholders, and senior leadership under pressure

Nice to have

• Python or shell scripting, observability platforms, or incident workflow automation
• Familiarity with ServiceNow or Jira Service Management
• ITIL 4 Foundation certification or equivalent

Benefits

• discretionary performance-based bonuses
• competitive benefits package

About the company

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. It is a technology- and data-driven group that applies a scientific approach to investing.