Network Operations Lead

The role

The Regional Lead will manage and develop the regional Network Operations team to provide 24/7 support for global network infrastructure. This role involves regional leadership, operational oversight, incident coordination, and continuous service improvement.

What you will do

• Lead, manage, and develop the regional Network Operations team.
• Provide day-to-day management and technical and process guidance to engineers.
• Ensure appropriate regional coverage, handover quality, rota management, and operational readiness.
• Act as the regional escalation point for operational issues, people matters, and service risks.
• Support hiring, onboarding, training and development of regional Network Operations engineers.
• Own regional vendor and connectivity-provider escalation processes.
• Lead regional response for network incidents and stakeholder communication.
• Manage operational BAU activities and out-of-hours network changes.
• Drive modern monitoring techniques and tooling to detect, investigate, and respond to incidents.
• Establish and maintain clear SLIs, SLOs and operational KPIs for network services.

Required qualifications

• Experience leading or supervising a Network Operations, NOC, infrastructure support, or similar technical operations team.
• Strong people-management skills, including coaching, performance management, workload planning, and team development.
• Ability to lead during high-pressure incidents and coordinate across multiple technical teams.
• Strong stakeholder-management and communication skills.
• Experience managing operational rotas, handovers, escalations, and out-of-hours support models.
• Comfortable working in a global, follow-the-sun environment.
• Experience supporting complex environments such as low-latency trading, high-performance compute, global WAN, or other business-critical infrastructure.
• Background in Networking demonstrated by certifications or academic education.

Benefits

• Initiatives and programs to enable employees achieve a healthy work-life balance.

About the company

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. It is a technology and data driven group implementing a scientific approach to investing.