Customer Experience Specialist - French Bilingual

The role

You will deliver high-quality service across phone, chat, email, and social channels. You will solve problems with empathy and share insights to improve service.

What you will do

• Own each customer interaction from start to finish
• Resolve issues with empathy
• Navigate tools efficiently
• Share insights and recurring patterns to help improve the experience
• Become a product expert to guide customers authentically

Required qualifications

• Bilingual in French and English, with the ability to service customers both verbally and written
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Dedicated, quiet workspace
• Reliable high-speed internet ( 75+ Mbps download / 10+ Mbps upload )

Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours

Before you apply

• Employment is contingent upon successful completion of a background check

About the company

Quince is a destination for builders, creators, innovators, and operators. The company uses a manufacturer-to-consumer model to deliver high quality essentials for low prices.