Manager, Return To Vendor (RTV)

The role

The Manager, Return To Vendor (RTV) oversees the end-to-end RTV process across the retail and e-commerce supply chain. This individual contributor manages vendor return negotiations, disputes, and recovery to maximize value.

What you will do

• Own and manage the full RTV lifecycle from claim initiation to resolution.
• Establish and maintain a centralized RTV tracking system.
• Develop and enforce RTV policies, standard operating procedures, and escalation protocols.
• Partner with Buying and Planning teams to prioritize RTV candidates.
• Lead direct negotiations with vendor partners for credits, replacements, or return authorizations.
• Build and maintain productive vendor relationships.
• Review and interpret vendor contracts and purchase order terms.
• Identify recurring quality or compliance issues and escalate to the Sourcing Director.
• Coordinate physical return shipments and documentation with Logistics and Warehouse teams.
• Partner with Finance and Accounts Payable to ensure timely posting of vendor credits.

Required qualifications

• 5+ years of experience in sourcing, procurement, vendor management, or supply chain with direct RTV, chargeback, or vendor compliance exposure.
• Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution.
• Strong analytical skills with the ability to manage large volumes of data.
• Proficiency in Google Sheets.
• Experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.

Benefits

• Bonus and equity may also be provided for eligible roles.

Before you apply

• Employment is contingent upon successful completion of a background check.

About the company

Quince is a destination for builders, creators, innovators, and operators that uses a manufacturer-to-consumer (M2C) model to deliver high quality essentials for low prices. The company works directly with manufacturing partners to design efficient operational processes and deploy proprietary technology.