Senior Loss Prevention Manager

The role

You will serve as the primary loss prevention professional at a Returns Center. You will protect company assets, prevent theft and fraud, and manage security personnel and CCTV systems.

What you will do

• Oversee security personnel assignments and schedules
• Conduct daily briefings and debrief sessions with security HC
• Monitor security personnel performance
• Investigate suspected theft, fraud, and unexplained losses
• Conduct incident reviews and prepare investigation reports
• Collaborate with operations team on root cause analysis
• Manage emergency response and coordinate with law enforcement
• Monitor CCTV system performance and investigate technical issues
• Develop and implement site-specific LP policies, procedures, and protocols
• Manage relationships with security agency vendors

Required qualifications

• 6+ years of experience in loss prevention, asset protection, or security management
• Proven experience investigating theft, fraud, and security incidents
• Strong understanding of CCTV systems, surveillance technology, and monitoring protocols
• Excellent investigative and analytical skills
• Strong communication and interpersonal skills
• Knowledge of security policies, compliance requirements, and legal considerations in loss prevention
• Ability to work independently, remain objective, and handle sensitive situations professionally

Nice to have

• Experience in warehouse, returns processing, or logistics operations
• Certification in loss prevention, security management, or related field (CPP, CFE, or equivalent)
• Background in e-commerce, direct-to-consumer (DTC), or retail operations
• Familiarity with inventory management systems and loss analytics tools
• Experience coordinating with law enforcement and external security agencies

Benefits

• Bonus and equity may also be provided for eligible roles

Before you apply

• Employment is contingent upon successful completion of a background check.

About the company

Quince is a destination for builders, creators, innovators, and operators. They use a manufacturer-to-consumer (M2C) model to deliver high quality essentials for low prices.