IT Engineer II (Taiwan)

The role

You will ensure reliable IT operations, secure device and access management, and a seamless technology experience for remote employees. You will support the full IT lifecycle including onboarding, troubleshooting, and security compliance.

What you will do

• Troubleshoot hardware, software, account, and connectivity issues.
• Provide remote support to employees.
• Support employee onboarding and offboarding through device and account provisioning.
• Guide employees on IT best practices and security policies.
• Maintain documentation for troubleshooting and resolutions.
• Manage inventory of laptops, accessories, and other IT assets.
• Enroll and manage devices using MDM platforms.
• Manage user accounts, groups, and access permissions.
• Support remote infrastructure including Wi-Fi, VPN, and collaboration tools.
• Support endpoint security, patch management, and encryption.

Required qualifications

• 2–5 years of hands-on experience in IT support, IT operations, systems administration, or a similar role.
• Experience supporting remote employees and troubleshooting hardware, software, account, and connectivity issues.
• Hands-on familiarity with MDM platforms such as JAMF, Kandji, or Microsoft Intune.
• Experience with identity and user administration in Google Workspace, Microsoft 365, Okta, JumpCloud, or similar platforms.
• Working knowledge of networking fundamentals including IP, DNS, VPNs, Wi-Fi, and firewalls.
• Experience with device provisioning, asset management, access management, and employee onboarding/offboarding.
• Understanding of endpoint security, patching, encryption, and basic IT security practices.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Strong written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to work effectively in a fast-paced, globally distributed environment.

Nice to have

• Experience supporting employees across multiple countries or time zones.
• Experience with Apple and Windows device environments.
• Familiarity with Okta, JAMF, Kandji, Intune, Google Workspace, or similar enterprise IT platforms.
• Basic scripting or automation experience using Python, Bash, PowerShell, or similar tools.
• Experience with IT service management platforms and ticketing workflows.
• Familiarity with endpoint security, EDR, DLP, or other enterprise security tools.
• Experience working with IT vendors and managing hardware logistics.
• Experience in a high-growth technology, e-commerce, or startup environment.

Before you apply

• Employment is contingent upon successful completion of a background check.

About the company

Quince is a destination for builders, creators, innovators, and operators. They use a manufacturer-to-consumer model to deliver high quality essentials for low prices.