Customer Experience Specialist - French Bilingual

The role

You will connect with customers via chat, email, phone, and social channels. You will resolve issues with empathy and share insights to improve service.

What you will do

• Own each customer interaction from start to finish
• Resolve issues with empathy
• Navigate tools efficiently
• Share insights and recurring patterns to help improve the experience
• Become a product expert to guide customers

Required qualifications

• High School diploma or GED
• Bilingual in French and English - both written and spoken
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment
• Dedicated, quiet workspace
• Reliable high-speed internet ( 75+ Mbps download / 10+ Mbps upload )

Benefits

• 3-week paid training and onboarding
• Hospital coverage
• Paramedical
• Dental
• Vision & Prescription
• Virtual Healthcare
• Life and Disability
• 401K
• Referral bonuses of up to $1,000

Before you apply

• Successful completion of a 90-day introductory period is required
• Employment is contingent upon successful completion of a background check

About the company

Quince is a destination for builders, creators, innovators, and operators. They use a manufacturer-to-consumer model to deliver high quality essentials for low prices.