Grupo QuintoAndar | Pessoa Coordenadora de Operações - Financiamento Imobiliário

The role

You will lead the Operations Desk to ensure the real estate financing flow is fluid. You will support the team in resolving technical bottlenecks and ensure SLA and quality goals are met.

What you will do

• Supervise daily proposal volume and ensure balanced demand distribution and deadline compliance with banks and BPOs.
• Orient, train, and provide constant feedback to the analyst team.
• Act as the main support for complex technical daily doubts.
• Monitor productivity, conversion, and error indicators.
• Identify automation or simplification opportunities in the internal system.
• Provide input to leadership and Product/Tech areas.
• Ensure BPOs operate according to QuintoAndar quality standards.
• Resolve complex pending issues with banks like Itaú, Santander, Bradesco, and Caixa.

Required qualifications

• Solid experience in the end-to-end real estate credit process (from analysis to formalization/registration).
• Previous experience with team leadership.
• Analytical capacity to interpret operational data.
• Deep technical knowledge of banking platforms (Itaú, Santander, Bradesco and/or Caixa).
• Mastery of FGTS regulations.
• Resolutive and proactive profile.
• Excellent communication for conflict mediation.
• Possess the certifications required by the bank to act as a banking correspondent.

Benefits

• Salário competitivo
• PLR - Participação nos Lucros e Resultados
• Vale Refeição e Alimentação
• Plano de saúde
• Plano odontológico
• Seguro de vida
• Auxílio creche e Auxílio parentalidade atípica
• Wellhub
• Auxílio home office
• QuintoCare: health, social, legal and financial support program
• Licença parental estendida
• Dia livre de aniversário, Dia das Mães e Dia dos Pais

Before you apply

• The selection process includes People Interview, Hiring Manager Interview, Case, and Stakeholder Interview.
• All communication is done via email.
• Release the @quintoandar.com.br domain to avoid spam.

About the company

Grupo QuintoAndar is the largest real estate ecosystem in Latin America. It develops technologies and innovation to transform the housing experience.