Grupo QuintoAndar | Supervisor(a) de Operações - Pre-Contract Ops Support

The role

The Supervisor of Operations in Pre-Contract Ops Support acts as a central hub for monitoring and governance with a PMO profile. This person will orchestrate deliveries, deadlines, and priorities between technical analysts and stakeholders for AI solution development, process design, training, and quality.

What you will do

• Monitor daily delivery and product schedules in 4-week sprints.
• Monitor Jira daily, assigning tickets to analysts and directing workflows.
• Conduct weekly check-in meetings to evaluate progress, map risks, and treat operational bottlenecks.
• Understand demands from requesting areas and map necessary requirements and access.
• Present final deliveries to stakeholders.
• Apply quality tools like 5W2H, Ishikawa, Root Cause, and GUT to ensure solutions meet expectations.

Required qualifications

• Solid experience in project management or PMO style.
• Practical mastery of Kanban, project management tools (Jira), and quality management methodologies (5W2H, Ishikawa, root cause, GUT matrix).
• Advanced knowledge of the Google Workspace ecosystem (Google Sheets, Docs, and Slides).
• Experience or familiarity with Artificial Intelligence projects (Gemini or Claude) in operations.
• Excellent communication, interpersonal relationship, and subtle negotiation skills regarding deadlines and scope with stakeholders.

Benefits

• Competitive salary
• Profit sharing (PLR) for eligible roles
• Variable compensation for eligible roles
• Health plan
• Dental plan
• Life insurance
• Wellhub (Gympass)
• QuintoCare (psychological, legal, social, and financial support)
• Meal and food vouchers
• Birthday, Mother's Day, and Father's Day day off
• Home Office allowance
• Work From Anywhere (WFA) program

Before you apply

• The selection process includes screening, People interview, manager interview, Live Case, and Stakeholder interview.
• Ensure the @quintoandar.com.br domain is allowed in your inbox for email communication.

About the company

Grupo QuintoAndar is the largest real estate ecosystem in Latin America. It creates technologies and solutions to simplify the housing journey, from renting to buying and selling.