Grupo QuintoAndar | Supervisor(a) de Operações Comerciais (Fintech e For Rent)

The role

The Supervisor of Commercial Operations will lead and monitor the For Rent/Fintech team. This person will ensure the conversion of financial products for owners and manage operational processes with a focus on efficiency and performance.

What you will do

• Co-lead a robust operation and be directly responsible for the development of Analysts.
• Conduct 1:1 routines, feedbacks, and data-oriented performance management.
• Supervise the sales and conversion front line for financial products for owners.
• Lead squads focused on FCA (Fixed Costs Advance).
• Monitor daily operation KPIs including Top of Funnel, Response Rate, and Conversion.
• Ensure execution of automation and follow-up rules.
• Lead the implementation and monitoring of quality monitoring methodologies.
• Act as a focal point to identify and mitigate systemic bottlenecks.
• Translate operational problems into business cases for Product and Engineering teams.
• Lead the team through dynamic scenarios such as tool rollouts and A/B tests.

Required qualifications

• Advanced level in Google Sheets or Excel.
• Practical experience with CRM and customer service platforms.
• Previous experience leading Inside Sales, retention, collection, or financial product operations.
• Proven ability to conduct 1:1s, apply structured feedbacks, and develop analysts.
• Ability to guide the team during systemic instabilities and tool rollouts.
• Ability to transition between operation and technical areas like Product, Engineering, and Data.
• Proactive posture to investigate root causes of inefficiencies.
• Hybrid work model in Belo Horizonte (on-site 2x per week).

Benefits

• Competitive salary
• Profit sharing (PLR - for eligible roles)
• Variable compensation (for eligible roles)
• Health plan
• Dental plan
• Life insurance
• Wellhub (Gympass)
• QuintoCare (psychological, legal, social, and financial support)
• Meal and food vouchers
• Birthday Day Off
• Mother's Day and Father's Day off
• Home Office allowance

Before you apply

• The selection process includes screening, People interview, manager interview, Live Case, and Stakeholder interview.
• All communications are made via email.

About the company

Grupo QuintoAndar is the largest real estate ecosystem in Latin America. It creates technologies and solutions to simplify the housing journey, from renting to buying and selling.