Grupo QuintoAndar | Analista de Cobrança (Evictions)

The role

The professional will conduct multichannel active contact with clients in the arbitration phase to negotiate debt settlements or amicable exits. They will manage the critical arbitration window and work with the legal team to formalize agreements.

What you will do

• Conduct multichannel active contact via telephone, WhatsApp, and email with clients in the arbitration phase.
• Apply strategic negotiation for debt settlement or amicable exits.
• Manage the 35 to 60 day arbitration window window with high urgency.
• Interface with the internal legal team to formalize agreements and terms.
• Handle high-value and complex patrimonial contracts.
• Negotiate conditions based on authority policies, settlement calculations, and personalized installment proposals.
• Follow and meet daily operational goals and KPIs including contact volume and conversion rates.
• Manage time and update CRM and arbitration management systems.
• Support the consolidation of new internal cell flows by suggesting continuous improvements.

Required qualifications

• Solid experience in strategic negotiation, high complexity credit recovery, litigation, or high-value portfolio management.
• Practice in conducting financial agreements, settlement calculations, discount margins, and extrajudicial/arbitral collection routines.
• Experience in operational environments with daily goals, use of dialers/multichannel contact, and performance indicator monitoring.
• Intermediate mastery of CRM tools, collection systems, and electronic spreadsheets (Google Sheets or Excel).
• Excellent verbal and written communication for conducting difficult conversations.
• Proven capacity for organization, autonomous time management, and digital agility.

Nice to have

• Higher education (complete or in progress) in Law, Administration, or related areas.
• Previous knowledge of the Tenancy Law, eviction processes, arbitration chambers, or experience in proptechs/fintechs.

Benefits

• Competitive salary
• Profit sharing (PLR) for eligible roles
• Variable compensation for eligible roles
• Health plan
• Dental plan
• Life insurance
• Wellhub (Gympass)
• QuintoCare (psychological, legal, social, and financial support)
• Meal and food vouchers
• Birthday, Mother's Day, and Father's Day day off
• Home Office allowance
• Work From Anywhere (WFA) program

Before you apply

• Application and screening
• Group dynamics
• Interview with leadership
• Offer

About the company

Grupo QuintoAndar is the largest real estate ecosystem in Latin America. It creates technologies and solutions to simplify the housing journey, from renting to buying and selling.